England 17/07/2013 – Budget hotels in the UK, and across Europe, are becoming more and more popular with all kinds of travellers.
Today, it is possible to stay in an award-winning hotel even on a tight budget.Recently one of Manchester’s budget hotels was awarded a Certificate of Excellence by the famous travel review site TripAdvisor. Their readers nominated the Holiday Inn Express in Manchester’s MEN Arena for the award, and they won. They beat off competition from dozens of other budget hotels in Manchester.
Stephen Kaufer the president and CEO, TripAdvisor recently said that, “The Certificate of Excellence award provides top performing establishments the recognition they deserve, based on feedback from those who matter most – their customers.”
There really is no better accolade than to win an award based solely on customer experience. The award is not given following an inspector going around ticking boxes on an announced visit. Rather, it is awarded purely because ofpositive customer feedback. That feedback comes from a huge range of people, and includes reviews of the service at busy times as well as quiet times. The fact that the hotel has been able to provide a consistent service even at busy times is a testament to the high standards of this particular hotel’s staff and to the great facilities on offer.
Budget hotels are not just popular with holidaymakers
The standard of budget hotels has improved markedly since they first entered the market in the 1990s. In fact, the service that they offer is so good that even celebrities are now choosing to use budget hotels. Recently, Justin Timberlake booked himself, and his entourage, into a budget hotel in London rather than taking the more usual five-star route.
Today, consumers can have all the facilities they need without having to pay the earth for them. Slowly but surely the business community is also recognising that thefacilities on offer from budget hotels are exactly what they need. The award winningHoliday Inn Express Manchester City is already popular with business visitors who like its central location and the fact that it offers conferencing facilities. The hotel is increasingly serving business travellers during the week and holidaymakers at the weekends.