England 06/06/2013 – A recent survey has shown that one of the things that frustrates people the most are the automatic call forwarding systems most companies now use.
The companies who use these systems say they do so to make their customers services more efficient. In some cases they succeed in doing this, because their systems direct people to the correct department. The problem is that some firms have let their phone systems get out of control, and customers spend too long listening to options, or waiting in a queue. A lot of the frustration can be eliminated by finding the right direct number. For example, the general Aviva car insurance telephone number will take you to the options menu which takes time to navigate, but they do in fact have several contact numbers. These numbers take people through to different departments automatically, without having to listen to the options menu, which can save a consumer a considerable amount of time and money.
There are several ways to find the right number, and Aviva is quite good about making it clear which number you should be calling on their website. However, not all firms are as good as they are. Some companies charge per minute for calls that customers make to them. Therefore, they are potentially making money while consumers are listening to the options in their automatic phone systems. Unfortunately, some companies take advantage of this and do not make it particularly clear that they have direct numbers. They list them on their websites, but bury them a bit making it necessary for people to spend several minutes clicking through various menus to find them.
Another way to find the right number
Interestingly, this has opened up an opportunity for people like the Fast Phone Number team. Their staff take research the contact details of UK organisations and companies. They then list the direct contact numbers of them on their website. To find the right number all a person needs to do is to key in the name of the company and hit enter. They can then use the number provided to speak to the right department immediately. Understandably, this is a service, which is growing in popularity every day.